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Help And FAQ !
Once you place the order, you will receive the ‘1 Week Home Trial’ package within 2-4 working days.
When you’re done trying your trial pairs:
1. Please place the glasses back into the Trial box.
2. Put the Trial box into the returns bag we provided. The returns will have a pre-paid returns label attached.
3. Drop the package to any post-office.
4. We will let you know when we receive them!
Can I order 2 Home Trial Carts at once?
Sorry, we only send one Home-Trial package at a time! But once we receive your current package, You can place the order for next one immediately.
We require the payment details for security purposes. The Home Trial service is free of cost. We will only charge, if frames are not returned or damaged frames are returned.
Sorry, We would have to charge your account for the full price of frames if we do not receive them back till 12 days from you receiving it. Don’t worry, we will notify you before doing so. Incase you think its going to take longer please contact us at firstname.lastname@example.org .
Sorry, the Home Trial service is only available for Spectacle frames.