Order Tracking
1
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can also track your order through the "Track My Orders" section in your account.
Step 1
Navigate to the "Track My Orders" section.
Step 2
Here you can track all the orders and their status.
2
When will my order be delivered after dispatch?
For UK shipments, we use Royal Mail's tracked 24 service, which aims to deliver the glasses in 24 hours. However, there may be delays due to weekends or bank holidays. For international shipments, delivery times typically range from 7 to 14 business days, depending on the destination and any customs processing times.
3
What happens if my order is delayed or lost?
If your order is delayed or lost, please contact our customer support team. We will investigate the issue and provide a resolution.
4
How can I track my home trial?
Step 1
Navigate to the "My Home Trial" section.
Step 2
Here you can click on the ‘Track Order” CTA or tack the order status on the bottom dropdown option.
5
When would I receive my home trial order?
Home trials typically arrive within 2-3 business days after the order is placed, depending on your location.
6
My home trial order shows as cancelled; what should I do?
If your home trial order is cancelled, it could be due to our policy of allowing only one home trial per address. Check if you already have an active home trial. If so, you can return it and place a new order.
