Happy to Help

Go through our wide range of eyewear to find the perfect pair for yourself. You can also use our Home Trial Service to make a better decision. Once you’ve chosen which frames you want to order, move on to selecting lenses. Choose one among our lens coating & package. You can browse through a large range of frames & lenses, and make a decision depending upon their thickness (or lack of it) and prices. Once you’re done with that, enter your prescription or send it later (through e-mail). You can call our team at +44(0)1613125767 for any help. When you’re happy with your order, you can continue on to the payment options. Once the payment is done, just sit back and relax – you’ll soon receive your new pair of glasses!

How Fast Is Specscart Rocket

All our glasses are crafted in‐house in the UK, which gives us an extra advantage in dispatching them as fast as possible. While we do a quick dispatch, the final delivery depends on our delivery partner - Royal Mail, which aims for 24hr express delivery, but it's not guaranteed. We deliver your orders on all 7 days of the week - even on weekends.

Given below are the dispatch Time Tables for various combinations ‐ We guarantee dispatch time but not delivery time. All orders are subject to UK cut-off time 2pm^*
In case of any queries about the order, please call us at +44(0)1613125767 or mail us at support@specscart.co.uk. We try our best to make glasses at a lightning speed.

Order	Dispatch
Prescription Type : Non - Prescriptive Coating : All coatings (Clear, Blue, Tint, Transitions)	24 hours (Excluding Weekends and Bank Holidays)
Prescription Type : Single Vision (Stock) Coating : Clear	24 hours (Excluding Weekends and Bank Holidays)
Prescription Type : Single Vision (Stock) Coating : X-Blue, Transitions & Dark or Graduated Tints	48 hours (Excluding Weekends and Bank Holidays)
Prescription Type : Single Vision (Stock) Coating : Polarised Tints	7 - 10 days (Excluding Weekends and Bank Holidays)
Prescription Type : Single Vision (Very Strong Prescriptions) Coating : All coatings (Clear, Blue, Tint, Transitions)	7 - 10 days (Excluding Weekends and Bank Holidays)
Prescription Type : Varifocals Coating : All coatings (Clear, Blue, Tint, Transitions)	7 - 10 days (Excluding Weekends and Bank Holidays)
Prescription Sunglasses (Mirror Tints)	7 - 10 days (Excluding Weekends and Bank Holidays)

Your prescription must be no older than two years. And, no older than 1 year if you’re 70 & above.

This could be entered in the system as:

We would recommend you to scan and send the prescription or upload a photo at the checkout. As this would make things easier for you. For any help we are just a call away : +44(0)1613125767

How Fast Is Specscart Rocket

Single Vision lenses are for people who have trouble seeing either near or far (but not both). If you need a pair for both near and far vision, you should go for bi-focals or varifocals.

If you’re confused about which frame to buy, you can pick out a selection of maximum 4 frames to try at home using this free feature. You’ve 7 days to take them for a spin and decide which one(s) to buy. Also, shipping is free both ways!

1. The frames that I like are out of stock. What should I do?

We continuously update our collections. If you need a pair and it can’t wait, you can always browse through frames of similar shape and colour. You can also make use of our Home Trial feature.

2. Do you sell glasses for children?

No, it’s currently illegal to dispense glasses for children under 16 online.

3. How do I order multiple pairs of glasses with different prescriptions?

If you are interested in purchasing multiple pairs using different prescriptions (e.g. one for you and one for your spouse), please select specify different prescription for both glasses at the checkout. If you select send later and send 2 prescriptions through email, We will call you to confirm which prescription is to be used for which pair.

Most of our orders will not need any adjustment in fitting. For frames that do need a slight adjustment, we shall tell you how to do that yourself at home! All frames come with a screw driver and keychain, so that they prove handy in events like these. Adjusting nose pads Challenge – The glasses sit too high Quick fix – Hold your glasses with your non-dominant hand and use your thumb on your dominant hand to gently push out on the plastic nose pad. Do this to both sides until they sit comfortably on your nose. Challenge – The glasses sit too low Quick fix – Hold your glasses with your non-dominant hand and use your thumb on your dominant hand to gently push in on the pad arm (behind the nose pad). Do this to both sides until they sit on your face comfortably.

Adjusting the arms on metal frames

Run the earpieces under really warm water (not boiling, but as hot as you can get it) for a few minutes. You may also use a different method for heating them. Gently bend the earpieces slightly downwards or upwards to add curve.

We want our customers to be happy with our product, and if anything is less than perfect we are happy to accept returns. You can send it back to us up until 30 days (60 days if Varifocals) post receiving the order – no questions asked.

It’s simple! Just call us at +44(0)1613125767 or drop us an email at support@specscart.co.uk to request for return. Do share your order number. We will generate a Free returns label (For UK only). Once informed, please proceed with the following steps: Make sure the invoice, price tag and original packaging is intact. Seal it properly, stick the returns label over the existing address label and drop the package in a post-box or at the post-office.

Your privacy is extremely important to Specscart. We’ve created this Privacy policy to help you learn what to expect when you interact with us. By using our website, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Please note that this Privacy Policy does not apply to third party websites (“Third Party Services”), such as Facebook, Twitter, Pinterest, Instagram, Snapchat, and Google+, that we do not own or control, even if you access them through our Services. We try to work only with Third Party Services that share our respect for your privacy, but we cannot take responsibility for their practices, content, or privacy policies. We encourage you to carefully review the privacy policies of any Third Party Services you access so that you know how they will collect, use, and share your information. Your use of this website is also subject to our Terms and Conditions.

What data do we collect?

Data which you provide us

• On creating an account: When you create an account with us, you provide a name, email address, and password. Your account password isn’t stored by us.
• When you buy a product or use our services: If you make a purchase, we request information from you to facilitate the transaction and get you the products. You may also provide us with information when you use certain online features, such as ‘Try at Home’. This information may include your name, email address, phone number, shipping address, and date of birth, prescription information, including any images of prescriptions you may provide to us, medical history and information about your vision, information about the products you try on and purchase. If you provide us with an image of your prescription, we obtain any information that appears on the prescription form. For some online features like 3D Try-On, we may ask you to take or submit an image of yourself.
  For buying the product, we ask you to provide payment information, which may include payment card information (such as credit card number, type, and expiration date), billing address, and shipping address. Our payment processor, which is required by credit card issuers to meet specific security requirements, will collect, store, and process your credit card and other payment information on our behalf using industry-standard security measures. We do not store any payment card information.
• When you contact us: If you contact us in person, by calling, messaging, email, or through Social Media, or by some other means, we may keep a record of your contact information and the content of the communication for later reference. We receive responses to any survey that you choose to complete for us.

Data from cookies and other technology:

Like most websites, our website may use technology such as “pixel tags”and “cookies” that allow us and our service providers to collect information about your actions on our services. Our service providers may collect information about your online activities over time and across different online services. Cookies are small files that web servers may place on your computer when you visit a website. You may be able to set your web browser to reject cookies entirely or require that it request permission from you before accepting each new cookie. You can also delete cookies from your web browser once you leave a website. Disabling cookies – If you don’t wish that we place cookies on your devices, you can set up your browser to disable to reject cookies. This will ensure that no website will be able to place cookies on your device. You can do this by changing the preferences in the settings of your browser. This may also mean that you won’t be able to enjoy full use of all the parts of the website. If you want to delete previously stored cookies, you can do so manually through browser settings. This will, however, not prevent websites from placing further cookies on your website.

How do we use the information provided by you

We use the collected information to provide and improve our services and your experience on the website. Some of the ways we may use this information are –

• to provide, personalize, and improve our products and our service
• to facilitate selling and delivering your purchases and Try at Home
• to communicate with you, including to respond to your comments or questions, and to send you updates about your order
• to understand your use of our services to help us improve the customer experience
• to provide you information, recommendations, and marketing materials about our products and Services
• for our other internal business purposes
• We may use location information collected from your mobile device to enhance your shopping experience and to provide you with location-based services, such as advertising, search results, and other personalized content, as well as to assist us with foot traffic measurement and service improvements in our stores.

Sharing the data collected

We may share the information as below –

With Vendors: We may provide your information to our agents or service providers as necessary to help them deliver the services, including order fulfilment, delivery services, payment processing, account registration, website- related services, such as web hosting, improvement of website-related services and features, maintenance services, data analytics.

The data collected by web servers and cookies may be used to ascertain the number of visits to website, average time spent on it, pages viewed, etc., too measure and analyse our product offerings marketing approach to improve our products and the site’s functionality and content.

Changes to the Privacy and Cookie Policy

We occasionally review this Privacy Policy to make sure it complies with applicable laws and conforms to changes in our business. We may need to update this Privacy Policy, and we reserve the right to do so at any time. Your continued use of our services constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us from time to time.

Contact Us

If you have any questions about viewing or updating your information, this Privacy Policy, or our privacy practices, please reach out to us at support@specscart.co.uk