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Reglaze Service

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1

What is the reglaze service?

Our reglaze service allows you to replace the lenses in your existing frames with new prescription lenses.

2

How do I place an order for the reglaze service?

To order our Reglaze service, visit the Reglaze section of our website and click on 'Place Order.'
Choose your frame type and vision type (single vision, bifocal, varifocal, etc.), then select any desired coatings, such as anti-reflective or blue light filtering, and the appropriate lens index. Upload your prescription file, then proceed to checkout by providing your shipping details and complete the checkout process.

Step 1

Choose your frame type.

How do I place an order for the reglaze service?

Step 2

Choose your Lens type.

How do I place an order for the reglaze service?

Step 3

Select any desired coatings

How do I place an order for the reglaze service?

Step 4

Select the appropriate lens index.

How do I place an order for the reglaze service?

Step 5

Upload your prescription file, then proceed to checkout by providing your shipping details and complete the checkout process.

How do I place an order for the reglaze service?

3

Can I place an order for multiple reglaze frames?

Yes, you can place an order for as many reglaze frames as you like—there’s no upper limit!

4

What is the turnaround time for the reglaze service?

The typical turnaround time for reglazing is 1-2 business days depending on the prescription once we receive your frames.

5

What types of frames can be reglazed?

Most frames can be reglazed, but please ensure they are in good condition. Contact our customer support team if you have specific concerns.

6

Which coatings can I select with the reglaze service?

You can choose from several coatings for your reglaze service, including blue light, transitions, and sunglasses tints and polarised. Anti-UV, anti-scratch, and anti-reflective coatings are included for free with our reglaze lenses.

7

What if I am facing an issue with the reglazed glasses?

If you encounter any issues with your reglazed glasses, please contact our customer support team for assistance and possible resolution.

8

What is the process for sending the frames for reglazing?

Package your frames securely and send them to the address provided on our website. Include a copy of your order confirmation and prescription. You will also receive email steps once the order has been placed.

9

Can my Reglaze order be canceled?

You can cancel your reglaze order if it hasn't been processed yet. Contact our customer support team for further assistance.

10

Am I responsible for paying the postage when sending the glasses for the reglazing service?

Yes, you would need to post the glasses to us on your own and once the order is complete, we will dispatch them to you free of charge.

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