General Terms And Conditions

Terms and Conditions of Purchase from Specscart

At Specscart, we always try to keep the customers at the forefront of our business. To ensure the best possible transparency, please carefully read the following terms and conditions before making a purchase from Specscart. By placing an order with Specscart, you agree to be bound by these terms and conditions.

Specscart is the trading name for HRM INTERNATIONAL LIMITED, trading on the internet at www.specscart.co.uk (herein referred to as the website), on the telephone at +44 (0) 161 312 5767, with the trading office at - Specscart., 10 Union Street - Bury, BL9 0NY, Greater Manchester, United Kingdom.

1. Customer Obligations:

By making a purchase on Specscart, you confirm that:

You are aged 16 or over and not registered as blind or partially sighted.
You have a valid written prescription for eyeglasses issued by a qualified professional within the last 24 months (or 12 months if you are aged 70 or over).
You will provide accurate details of your current prescription when requested.

2. Ordering Process:

The customers can place orders on the Specscart website (www.specscart.co.uk) or by calling +44 (0) 161 312 5767. Orders placed over the phone will have to be paid via the provided payment link. For your security, we do not take card details over the phone.
Placing an order constitutes an offer to purchase products from Specscart, which may be accepted upon payment processing.
Prescription glasses orders are accepted once payment is processed and authorised by our team.
Specscart reserves the right to request additional information or verification of prescriptions before accepting an order.

3. Limitations of Supply:

We try to fulfil all orders; however, the availability of products cannot be guaranteed.
In the event of unavailability, customers will be offered alternatives or provided with a full refund.
Our team has the discretion to request additional prescription information or verification if necessary.

4. Prices and Payments:

VAT is included in the prices listed on the Specscart website.
Although we make every effort to guarantee accuracy in pricing, mistakes can still happen. Customers will be informed prior to the processing of their payment in such circumstances.
Credit cards, debit cards, and online safe payment methods like PayPal, Apple Pay, and Google Pay can all be used to make secure online payments.

5. Delivery and Shipping:

Orders are shipped as soon as possible by Specscart upon payment confirmation. However, if there is additional information required then we will contact you via email.
Upon order dispatch, customers will receive email alerts.
The shipping address you provided when placing the order will be used for delivery.
Customers will be given the option of a refund or redelivery in the event that we are at fault and the order is not delivered.
Any taxes, import duties, customs fees, or other fees levied by the destination country must be paid by the purchaser for overseas shipping. These expenses are the customer's responsibility and are not covered by the product's price or the cost of shipping at the time of purchase.
Specscart disburses no refunds or reimbursements for any additional costs incurred following the order's dispatch. This include, but is not restricted to, taxes, customs charges, and any additional levies imposed by the destination country.

6. Returns:

Please refer to our returns policy for detailed information on returns and exchanges.
We try to ensure customer satisfaction and offer hassle-free returns within the specified timeframe.

7. Home Trial Service:

Before making a purchase, Specscart provides a free seven-day home trial service to try on frames.
Customers may order up to four frames for trial; if the frames are not returned within the allotted period, we reserve the right to charge the customer for the frames to cover the cost.
After a Home Trial, placing a Frame Order indicates acceptance of the purchase, subject to payment processing.

8. Customer Conduct Policy:

Specscart upholds a Zero Tolerance Policy regarding mistreatment of its employees.
All forms of wrongdoing, including offensive language and disparaging statements, will not be accepted.
If this policy is consistently broken, customer accounts may be blocked or suspended.

9. Right to Cancel:

According to the Consumer Contracts Regulations, customers may cancel purchases up to 30 calendar days prior to shipping.
To cancel an order, please contact support@specscart.co.uk.

10. Privacy and Data Protection:

Specscart is dedicated to safeguarding the confidentiality and privacy of its customers.
Specscart treats all personal information it receives with the highest secrecy and uses it solely to complete orders and communicate with customers.
We do not store sensitive payment information on our servers.

11. Intellectual Property:

All content and materials on the Specscart website are protected by intellectual property laws and remain the property of Specscart.
It is strictly forbidden to use, reproduce, or distribute any content without permission.

12. Amendment of Terms:

These terms and conditions are subject to change at any time without previous notification by Specscart.
Continued use of our services implies acceptance of any amendments to the terms and conditions.

Thank you for choosing Specscart for your eyewear needs. If you have any questions or concerns regarding these terms and conditions, please contact us at support@specscart.co.uk.