Privacy Policy

At Specscart, we take your privacy very seriously and make every possible effort to protect your personal information. This Privacy Policy details our practices regarding the collection, use, disclosure, and protection of your personal information. By accessing or using our website, you consent to the terms outlined herein. Please note that this policy excludes third-party websites ("Third-Party Services") beyond our control.

1. Information Collection:

Data provided by users:

• We collect your name, email address, and password (encrypted) when you create an account.
• Information such as name, email, phone number, shipping address, date of birth, prescription information, and medical history are required for purchases or service use.
• For transactions, payment information is gathered, but card information is not stored by us.
• Contact channels result in the retention of communication content.

Data from Cookies and Technology:

Pixel tags and cookies are used by our site to track user activity and improve your experience. Although cookies are placed by servers to improve site functioning, users have the ability to limit their use.

2. Use of Collected Information:

• Data helps with transaction processing, experience personalisation, product/service improvement, suggestion generation, and marketing collateral.
• Foot traffic analysis and customisation are aided by mobile device location.

3. Sharing of Collected Data:

• For the purposes of order fulfilment, payment processing, analytics, and marketing, we exchange data with vendors and service partners.
• Analysed data guides to improve marketing and products.

4. Data Deletion Requests:

• Users can request account and associated data deletions via support@specscart.co.uk.

5. Data Retention:

• For tax and legal reasons, basic client information (contact, identity, and transaction data) is kept on file for six years after the customer connection is terminated. This is explained on gov.uk's record maintenance for limited companies.
• According to General Optical Council requirements, identity data, which includes medical and prescription data for eyeglasses, is kept on file for ten years.

6. Changes to Privacy Policy:

• Alignment with legal requirements and business demands is ensured by regular reviews and upgrades. Continued use indicates agreement with the changes.

7. Contact Us:

• Queries about information, privacy policy, or practices can be directed to support@specscart.co.uk.

8. Special Categories of Personal Data:

• Health Data: Explicit consent is obtained before any health data, including ophthalmic prescription data, is gathered. This information is necessary to fulfil contractual responsibilities.

9. Policy Review:

• This Privacy Policy is reviewed on a regular basis, and users are urged to keep up with any updates.

You accept the terms listed here by using our services. We at Specscart appreciate your trust and will always be committed to protecting your privacy.

User-Generated Content Policy

It makes us happy every time a new person starts his/her journey with the eyewear we provide. Whenever you decide to share your content with us, be it on social media platforms, our website or during collaborations, you agree to the following terms and conditions:

1. Content Ownership and Rights

If you are the owner of the content which you are creating, posting or sharing with Specscart:

• You remain the owner of your content unless and until it is stated otherwise or transfer ownership to us in some agreement.
• When you are posting your content to us, you give Specscart a non-exclusive, royalty-free, worldwide, perpetual, and transferable license to use, reproduce, distribute, modify and publicly display your content. It includes but is not limited to the use of the content on our website, social media platforms, marketing materials and promotional campaigns.

2. Code of Use

We will continue to strive in developing and fostering a safe and welcoming environment for everyone. To that end, by sharing content with Specscart, you guarantee that:

• The content is your original work, or you have permission from the copyright or legal owner to post the content.
• The content does not violate any copyrights, trademarks, or other rights of any third party.
• The content does not contain obscene, objectionable, or inappropriate content. Specscart may also decide to use or not use the content that is deemed to be inappropriate for the brand in the process of moderation.

3. Influencer and Collaborative Content

If you are working with Specscart as an influencer or partner then some other terms will be applicable and will be stipulated in the agreements to be signed. However, the principles of respect, originality, and integrity still remain the same.onment for everyone. To that end, by sharing content with Specscart, you guarantee that:

4. Opt-Out Policy

If at any point or for any reason you no longer wish your content to be used by Specscart, you can contact us at support@specscart.co.uk with your request. While we will honour your request for future use, any content that is already in circulation may continue to appear in existing materials.

5. Community Engagement

By engaging with Specscart, you help inspire our community. Your shared stories, images, and videos create a collective narrative that we are proud to feature. Thank you for being part of our journey!