Let’s get the Job done, Together - Join Us at Specscart.

Kick-started by winning the Albert Gubay and VentureFurther Awards, Specscart is amongst the fastest growing startups in the UK (Business-Upnorth). Specscart is revolutionising the eyewear industry by changing the way people perceive eyeglasses.

Specscart is amongst the top e-commerce players in the eyewear industry with running 3 successful Retail stores in Manchester and 2 more opening by this year.

We are looking for our new team member - a Retail Store Manager - who’ll be responsible for overall management of the store, staff, merchandise and customer service. The Retail Store Manager is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.

Working at Specscart means being part of a fast-paced environment, where every individual works towards a single goal and is empowered to contribute their ideas and make a real impact on the business, while enjoying a supportive and rewarding work culture with exciting opportunities to grow at an exponential pace.

Join us and become part of a dynamic and innovative organisation where personal and professional growth opportunities abound.

JOB RESPONSIBILITIES:

• Manage daily operations of the optical store, including scheduling, inventory management, and customer service
• Ensure a high level of customer satisfaction by providing excellent service and resolving customer complaints or issues
• Train and develop staff on product knowledge, customer service, and sales techniques
• Ensure the store is clean, organised, and visually appealing at all times
• Manage inventory levels and ordering of new products as necessary
• Track and analyse sales data and adjust strategies accordingly
• Develop and implement marketing strategies to increase sales and foot traffic
• Monitor and maintain budgets, including payroll and expenses
• Ensure compliance with company policies and procedures, as well as all local, state, and federal regulations
• Conduct regular staff meetings and performance evaluations to ensure all employees are meeting expectations and goals

Requirements:

• 3-5 years of experience in retail management, preferably in the optical industry
• Strong leadership and management skills, with the ability to motivate and develop staff
• Excellent communication and interpersonal skills
• Strong organisational and problem-solving skills
• Ability to work well under pressure and handle multiple tasks simultaneously
• Proficiency in Microsoft Office and POS systems
• Knowledge of eyewear products, trends, and styles
• Ability to work a flexible schedule, including weekends and holidays

If you are an experienced and motivated Optical Store Manager with a passion for customer service and sales, we encourage you to apply for this exciting opportunity.

BENEFITS:

• Market leading Salary with on target earnings.
• Chance to work with an ambitious and innovative team.
• Opportunity to work in other Specscart stores as well.
• A place to grow and develop as an individual, with ambition encouraged and opportunities on offer.

About us.

Specscart is the sweet spot for people who are passionate about making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our vision, and reach, for those actions to have a global impact.

Our vision and hard work have been well rewarded in the past year. Specscart has been awarded on multiple stages, from being the Winner of the Venture Further Awards in 2018 to serving as judges for the same awards in 2023, winning the Albert Gubay Awards in 2017, and being invited to the House of Commons in 2023. Our Trustpilot and Google reviews are testament to our growth and customer retention.

The Operations Manager position at Specscart is integral to guiding the company's growth. It is a comprehensive role that spans over various departments, including Customer Relations, Retail Management, Administration, Inventory and Procurement. This role is based out of Specscart Bury HQ. As a manager you will be leading a team through Specscart's expansion.

How will you contribute to the team-

• We listen, learn and understand the pain points of our customers. This helps us build life lasting customers.
• Provide training to staff members to clarify all aspects of optics, retail, production and quality customer relations.
• Work closely with delivery partners to address any logistical concerns and ensure timely delivery of orders. Liaising with them for disputes and reimbursements.
• Support and Coordinate with the lab team for efficient order processing and ensuring the turn around times are achieved.
• Schedule team members for optimal coverage, and actively manage the ROTA for the HQ. In busy times, the manager should step in to cover, maintaining the required team strength in the HQ, lab and across the stores.
• Manage and expand the overseas chat support team. Simultaneously creating a smooth sync between the entire team.
• Oversee cash control procedures and the maintenance of budgets.
• Make sure the Stock room is maintained to gold standard.
• Implement strong supply chain modules such as KanBan to challenge the team to a higher standard of delivery.
• Ensure that each department functions harmoniously, meeting the evolving requirements of the business and fostering growth.

About You-

• Whilst a college degree isn't mandatory. However, your knowledge on operations management, supply chain management through reading books would give an advantage.
• Substantial experience in operations management, preferably within the eyewear or retail industry.
• Strong analytical and problem-solving skills to address challenges in production, distribution, and operational efficiency.
• A customer-centric approach, understanding the needs and expectations of consumers.
• A commitment to continuous improvement, with the ability to identify opportunities for operational enhancements and cost efficiencies.
• Effective communication skills to collaborate with different departments, suppliers, and stakeholders.
• Leadership skills to effectively manage and motivate a team.

If you are passionate about creating engaging content, staying ahead of social media trends, and driving meaningful connections with audiences, we invite you to apply for this exciting opportunity. Join our team and be a key player in shaping our brand's digital presence.

About us.

Specscart is the ideal place for those passionate about leaving a mark while building the process that delivers growth. Join the team and be part of a dynamic and innovative culture where your contributions make a real impact on your growth and success. Enjoy a supportive work environment, exciting career development opportunities, and the chance to shape the future of the eyewear industry.

Our vision and hard work have been well rewarded in the past year. Specscart has received recognition on multiple stages, from winning the Venture Further Awards in 2018 to serving as a judge for the same awards in 2023. We won the Albert Gubay Awards in 2017 and were invited to the House of Commons in 2023 to represent North-west retail businesses. Our Trustpilot and Google reviews serve as a testament to our growth and customer retention.

Salary: Industry leading basic salary with great benefits.

Reference ID: Specscart. Operations Manager 13.02

Job Types: Full-time, Contract.

Join Specscart and be part of a dynamic and innovative culture where your contributions make a real impact on our growth and success. Enjoy a supportive work environment, exciting career development opportunities, and the chance to shape the future of the eyewear industry.

We are looking for a Social media manager who will oversee Specscart's Social Media channels and shape our brand's digital presence. The ideal candidate should have a passion for storytelling, a deep understanding of social media trends, and, most importantly, demonstrate confidence in presenting on camera while creating engaging reels and videos for different platforms.

Working at Specscart means being part of a fast-paced environment, where every individual works towards a single goal and is empowered to contribute their ideas and make a real impact on the business, while enjoying a supportive and rewarding work culture with exciting opportunities to grow with the business. The position is situated at the Specscart Bury headquarters, requiring occasional travel to other stores for the purpose of generating in-store organic content.

What you'll be doing

• Creating Social Media strategy following a multi-channel approach to grow followers and increase engagement with our customer base prioritising Instagram and Twitter.
• Ensuring the social content calendar is constantly updated in-line with the business priorities and other marketing calendars.
• Proposing out of the box campaign ideas to drive customer engagement E.g. Podcasts, Live Chats, Snapchat etc.
• Constantly adapting to change within the social media landscape and being ahead of the game when it comes to new communication tools e.g. TikTok/Threads.
• Support Digital Marketing team on budget and ROI management across all social media channels and ensure targets are met monthly.
• Monitoring comments and engagement across social channels, engaging with customers in comments and DM's to drive community engagement.
• Measuring the effectiveness of the campaigns deployed and sharing recommendations.
• Identifying and engaging with relevant influencers and content creators for collaborations that align with the brand and marketing objectives.

Qualifying Criteria

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in social media management and content creation where you have been responsible for increasing social engagement.
• Strong understanding of social media platforms, trends, and best practices.
• Excellent written and verbal communication skills.
• Creativity and a keen eye for visual design.
• Familiarity with analytical tools and the ability to interpret data to drive decision-making.
• Ability to work collaboratively in a fast-paced environment.

If you are passionate about creating engaging content, staying ahead of social media trends, and driving meaningful connections with audiences, we invite you to apply for this exciting opportunity. Join our team and be a key player in shaping our brand's digital presence.

About us.

Specscart is the sweet spot for people who are passionate about leaving a mark, and having fun doing it. As a company, we're small and flexible enough for every person to take initiative and make things happen. But we're big enough in our vision, and reach, for those actions to have a global impact.

Our vision and hard work have been well rewarded in the past year. Specscart has received recognition on multiple stages, from winning the Venture Further Awards in 2018 to serving as a judge for the same awards in 2023. We won the Albert Gubay Awards in 2017 and were invited to the House of Commons in 2023 to represent North-west retail businesses. Our Trustpilot and Google reviews serve as a testament to our growth and customer retention.

Salary: Industry leading basic salary with great benefits.

Reference ID: Specscart. Social Media Manager 30.01

Job Types: Full-time, Contract.

Specscart is one of the fastest growing eyewear startups in the UK. A team of professionals who are changing the eyewear industry in the UK.

Our Optometrist will be joining our mission to provide the best eye care with our exceptional service and revolutionary prices. Our model is unique which gives you the ability to provide your patients the best products at their affordable prices.

This position is based in Specscart, Urmston Town Centre store. You must be well-presented, warm and welcoming with the ability to build a rapport with our customers.Your ability to provide the patients quality clinical eye care would help you achieve the position. And of course, Passion in Optics makes you the one.

Key Responsibilities

• Providing outstanding clinical eye care service, from eye tests to enhanced services and advice.
• Working with the Manager to ensure clinics run smoothly.
• Regular meetings with the Director to improve the eye care quality for the company to become the best.
• Taking full responsibility for inspiring and coaching your colleagues.
• Understanding our products. Assist on giving good, clear advice and making a positive impression.

Key Requirements

You'll need to be registered with the General Optical Council as a fully qualified Optometrist.

You'll be a registered performer with your NHS area team

About us.

Specscart is the sweet spot for people who are passionate about making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our vision, and reach, for those actions to have a bigger impact.

Our vision and hard work has been well rewarded in the past year. Being the winners of Venture Further 2018 and The Albert Gubay awards 2017 has made us more reputable. We are now looking at exponential growth in the next few months, and are opening more stores.

Salary: Industry leading basic salary with great benefits

Reference ID: Specscart. Optometrist 27.01

Job Types: Full-time, Contract

The Customer Service Manager position at Specscart is integral to guiding the company's growth. It is a comprehensive role that spans over various departments, including Customer Relations, Retail Management, Administration and Inventory. This role is based out of Specscart Bury HQ. As a manager you will be leading a team through Specscart's expansion.

Job Responsibilities:

• We listen, learn and understand the pain points of our customers. This helps us build life lasting customers.
• Provide training to staff members to clarify all aspects of optics, retail, production and quality customer relations.
• Work closely with delivery partners to address any logistical concerns and ensure timely delivery of orders. Liaising with them for disputes and reimbursements.
• Support and Coordinate with the lab team for efficient order processing and ensuring the turn around times are achieved.
• Schedule team members for optimal coverage, and actively manage the ROTA for the HQ. In busy times, the manager should step in to cover, maintaining the required team strength in the HQ, lab and across the stores.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure customer satisfaction.
• Manage and expand the overseas chat support team. Simultaneously creating a smooth sync between the entire team.
• Make sure the Stock room is maintained to gold standard.

About You-

Whilst a college degree isn't mandatory. However, your knowledge on customer management, supply chain management through reading books would give an advantage.

• Substantial experience in Customer service, preferably within the eyewear or retail industry.
• A customer-centric approach, understanding the needs and expectations of consumers.
• A commitment to continuous improvement, with the ability to identify opportunities for operational enhancements and cost efficiencies.
• Effective communication skills to collaborate with different departments, suppliers, and stakeholders.
• Leadership skills to effectively manage and motivate a team.

About us.

Specscart is the ideal place for those passionate about leaving a mark while building the process that delivers growth. Join the team and be part of a dynamic and innovative culture where your contributions make a real impact on your growth and success. Enjoy a supportive work environment, exciting career development opportunities, and the chance to shape the future of the eyewear industry.

Our vision and hard work have been well rewarded in the past year. Specscart has received recognition on multiple stages, from winning the Venture Further Awards in 2018 to serving as a judge for the same awards in 2023. We won the Albert Gubay Awards in 2017 and were invited to the House of Commons in 2023 to represent North-west retail businesses. Our Trustpilot and Google reviews serve as a testament to our growth and customer retention.

Salary: Industry leading basic salary with great benefits.

Reference ID: Specscart. Customer Service Manager 30.03

Job Types: Full-time, Contract.

Join Specscart and be part of a dynamic and innovative culture where your contributions make a real impact on our growth and success. Enjoy a supportive work environment, exciting career development opportunities, and the chance to shape the future of the eyewear industry.

We are looking to hire an energetic Pick Packer to assist us in preparing orders for shipping. You will work alongside our Customer service team and Store Assistants to ensure that our frames are dispatched on time and in top-notch condition. This position is based in Specscart, Bury Town Centre store.

Working at Specscart means being part of a fast-paced environment, where every individual works towards a single goal and is empowered to contribute their ideas and make a real impact on the business, while enjoying a supportive and rewarding work culture with exciting opportunities to grow with the business. The role is based at Specscart Bury HQ and you need to travel to other stores as well to create in-store organic content.

Key tasks:

• Pick, assemble, pack, and prepare orders for delivery or collection.
• Ensure great service by correctly selecting and preparing orders for distribution.
• Ensure that the picked and packed products are non-defi cient, have no damages and that no items are missing from the order before sending it for delivery or collection.
• Examines products and accessories before processing them for shipment or collection.

Requirements:

• Great collaboration skills.
• Great communication skills.
• Be effi cient, fl exible, as well as adaptable.
• Always be target driven and remain attentive to detail.

Benefits:

• Chance to work with an ambitious and innovative team.
• Opportunity to work in other Specscart stores as well.
• Place to grow and develop as an individual, with ambition encouraged and opportunities on offer.

About us.

Specscart is the sweet spot for people who are passionate about making a mark, and having fun doing it. As a company, we’re small and fl exible enough for every person to take initiative and make things happen. But we’re big enough in our vision, and reach, for those actions to have a global impact.

Our vision and hard work has been well rewarded in the past year. Specscart has been awarded on multiple stages as from the Winner of Venture Further Awards in 2018 to the judge of the same awards in 2023, Winning albert Gubay awards in 2017 and being invited to House of Commons in 2023 for representing North-west retail business. Our trust pilot and Google reviews are the testament of our growth and customer retention.

Salary: Industry leading basic salary with great benefits.

Job Types: Full-time, Contract.