Exchanges must be made with a product of equal or higher value. Refunds cannot be given for the price difference if exchanged for a lower-priced item.

To process a higher value exchange, the difference amount must be paid from the original order value.

Returned items must be carefully sealed to ensure they arrive in good condition. Scratched, bent, twisted, or visibly worn glasses will not be refunded or exchanged.

It is important to obtain proof of postage when returning items because the company is not responsible for packages lost in transit.

To be eligible for a full refund, you must return all of the accessories as well as the glasses. If any items are not returned, the value of those items will be deducted from the refunded amount based on the original product value.

Returns or exchanges must be initiated within 30 days of purchase (60 days for varifocals) and received back within 10 working days of the return label being issued.

Only one exchange is permitted within the 30-day (or 60-day for varifocal orders) purchase period. The company covers the return postage for the first exchange only.

Refunds are credited back to the original payment method, with no offline or alternative refund methods being used.

Partial cancellations or refunds of orders do not qualify for any offer or promotion applied to the order, and the refund amount is adjusted to reflect the original product value.

Refunds are typically processed within 10 to 15 working days after the company receives the returned items.

It may take 7-10 working days for the amount to be reflected back into your payment source, as different banks have different processing times.

Upon successful receipt of the returned items, you will receive an email confirmation from the company.

For international orders, you have 30 days (or 60 days for varifocals) to return your glasses.

No, returns postage costs for orders outside the UK are not covered by Specscart.

No, free returns covering the postage cost for return or exchange would not be applicable for international orders. The return postage costs need to be borne by the customer.

Specscart warrants its frames and lenses against defects in materials and workmanship under normal use for a specified warranty period from the date of purchase.

Warranty claims must be submitted within the warranty period and should include a description and a photo to show the condition of the defect, along with any relevant supporting documentation.

The warranty does not cover damage caused by misuse, abuse, accidents, alterations, improper care, negligence, normal wear and tear, scratches, or damage resulting from improper cleaning or storage.

Damage caused by unauthorized repairs or modifications performed by the buyer or third parties voids the warranty.

The warranty does not cover accidental damage, misuse, neglect, or exposure to extreme conditions such as heat, moisture, or chemicals.

Upon receipt of a valid warranty claim, Specscart will, at its discretion, repair or replace the defective product. No refunds will be made.

If the exact product is not available, Specscart may offer a comparable alternative product of equal value.

Customers are responsible for all shipping costs associated with returning the product to Specscart for warranty service. Specscart will cover the cost of shipping the repaired or replacement product back to the customer.

Specscart shall not be liable for any incidental, consequential, or indirect damages arising from the use or inability to use the product, including loss of profits, data, or business opportunities.

Specscart's liability under the warranty is limited to the repair or replacement of the defective product as outlined in the policy.

Yes, Specscart reserves the right to update or modify the warranty policy at any time without prior notice. Any changes will be effective immediately upon posting on the Specscart website.

The classification or definition of a product as an accessory is determined solely by Specscart.

Yes, Specscart reserves the right to define and categorize products as accessories or non-accessories based on their internal criteria.

Accessories purchased from Specscart with a purchase price of £10 or above are eligible for warranty coverage as specified in this policy for a period of 6 months from the date of purchase.

No, consumables such as cleaning solutions or pouches are not covered under the standard warranty due to the nature of the product.

No, accessories purchased for less than £10 are not eligible for warranty coverage.

Cases or pouches with a value of £10 or higher are specifically covered under this warranty for a period of 6 months from the date of purchase.

The warranty covers defects in materials and workmanship under normal use during the warranty period.

The warranty does not cover accidental damage, misuse, neglect, unauthorized modifications or repairs, or exposure to extreme conditions such as heat, moisture, or chemicals.

Specscart's liability is limited to the repair or replacement of the defective accessory.

No, Specscart is not liable for any incidental or consequential damages arising from the use or inability to use the accessory.

Yes, we offer a warranty on certain accessories, such as cases ranging above £10.00 covering defects in materials or workmanship.

The warranty covers defects in materials or workmanship, but it does not cover normal wear and tear.

To file a warranty claim for accessories, contact our customer support team with your order details and a description of the issue.

The warranty duration for accessories is typically six months from the date of purchase.