Orders
1
How do I place an order on Specscart?
Step 1
To place an order, browse our collection, select your desired frame and lenses, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
2
How can I modify or cancel my order?
If you need to modify or cancel your order, contact our customer support team as soon as possible. Changes can only be made if your order hasn't been processed yet.
3
Can I change my shipping address after placing an order?
You can change your shipping address if your order hasn’t been dispatched. Contact our customer support team immediately to request the change.
4
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Klarna, and Apple Pay.
5
Can I apply a discount code?
Step 1
Yes, you can use a discount code during the checkout process. Enter the code in the coupon section before completing your order.
6
How do I redeem a gift card?
Step 1
To redeem a gift card, enter the code in the Payment Options section during the checkout process and click "Apply”. The amount adjusts acoordingly.
7
Can I add coatings to my order after it's placed?
Yes, coatings can be added after the order has been placed before dispatch, please contact customer support in order to make the changes.
8
What is the estimated time for my order to be processed?
Step 1
Most orders are processed within 1-2 business days, with complex prescriptions or custom orders potentially taking longer up to 7-10 working days.
9
My order shows delivered but I haven't received my glasses. What should I do?
If your order shows delivered but you haven't received it, check with neighbours and local postal services. If the issue persists, contact our customer support team for assistance.
10
Can I place a bulk or business order?
Yes, we accept bulk orders for businesses. Please contact our customer support team for more details on pricing and availability.
