Shipping & Delivery
UK Shipments:
1
Do you ship to the UK?
Yes, we ship to all addresses within the UK.
2
What are the shipping costs for UK orders?
Shipping is free for all UK addresses.
3
How long does it take for UK orders to arrive?
UK orders usually arrive within 24 business hours after dispatch. Some orders might be delayed from Royal Mail’s end due to weekends or bank holidays.
4
What happens if my UK order is delayed or lost?
If your order is delayed or lost, please contact our customer support team. We will investigate the issue and offer a resolution.
International Shipments:
1
Do you ship internationally?
Yes, we offer free international shipping to all countries.
2
What are the shipping costs for international orders?
Shipping costs for international orders vary based on the destination and weight of the package. However, we offer free shipping for all international orders.
3
How long does it take for international orders to arrive?
International orders typically take 7–14 business days to arrive. Depending on the destination and customs processing times, it might take longer.
4
Do you offer international shipping tracking?
Yes, we provide tracking information for international orders once they are dispatched.
5
What are the customs and import duties for international orders?
Customs and import duties vary by country and are the responsibility of the customer. We recommend checking with your local customs office for specific rates.
Order Collections:
1
Do you offer in-store pickup?
Yes, we offer in-store pickup at select locations. You can reach out to the customer support team and they will advise you further.
2
What are the store pickup locations?
All our glasses are made in Bury HQ and you pick up your online orders from our Bury store.
3
Is there a fee for in-store pickup?
No, there is no fee for in-store pickup. It is a free service offered to our customers.
