RETURNS POLICY

How do I return them? (Doubt?)

We want our customers to be happy with our product, and if anything is less than perfect we are happy to accept returns. You can send it back to us up until 30 days (60 days if Varifocals) post receiving the order – no questions asked.

It’s simple! Just call us at +44(0)1613125767 or drop us an email at [email protected] to request for return. .
Do share your order number. We will generate a Free returns label (For UK only). Once informed, please proceed with the following steps: Make sure the invoice, price tag and original packaging is intact. Seal it properly, stick the returns label over the existing address label and drop the package in a post-box or at the post-office.

A few things to keep in mind:

If the exchange is made with a product of lower value, we will not be able to give you the difference back. So choose wisely! If the product is bought during promotional campaigns, you will have to return the entire order value, or simply ask for an exchange! Partial returns are not accepted. Do carefully seal them and send it back. Glasses that are scratched, bent, twisted or gone through any wear and tear will not be refunded. It is our recommendation that you obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in post. Your statutory rights in relation to returns and refunds are not affected.

We will ensure that you only have to do an exchange once. However, we understand that there can be circumstances where you will need to do it more than once. Please note that we can process your exchange a maximum of two times within your 30-day (or 60-day for varifocal orders) purchase period and Both ways postage will only be covered for the 1st exchange.

FAQ's

How long do I have to return the glasses?

Returns requests will only be accepted when your order is under the 30 days (or 60-day period for varifocals) from the day your glasses were despatched to you. Once your returns request is authorised, we request the full order (including the extra goodies of accessories) to be returned to us within 10 working days of returns approval for your order to be qualified for a full refund.

How long will the return process take? How do I know you’ve received the glasses?

Refunds are typically processed within 10 to 15 working days. When we receive the frames, you will receive an email from us confirming that your glasses have been returned successfully.

What info do I need to provide if I want to return an item?

To return your frames, you will need the order number which has to be provided once you contact our team. This can be found in your My account, the delivery invoice, or the order confirmation email.

What is the procedure for returning an international order?

In case of international orders, you have 30 days to return your glasses (60 days if varifocals). Please note that we do not cover the return postage costs for orders outside the UK.